Refund and Returns Policy

Eligibility for Returns
If you are not completely happy with your purchase, you may return most online items within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.

To be eligible for a return, items must be:

Unused
In their original condition
In their original packaging (where applicable)

Certain items cannot be returned, including:

Perishable goods, such as chocolates.
Gift vouchers.

How to Start a Return
To begin a return, please contact us at contact:perfectpigs.co.uk with:

Your order number
The item(s) you wish to return
The reason for the return

We will then provide instructions on how to send your item back.

Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot refund items lost in transit.

Refunds
Once your return is received and inspected, we will process your refund within 5–7 working days.
Refunds are issued to the original payment method only.

Faulty or Incorrect Items
If your item arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery. We will arrange a replacement or a full refund, including return postage.

Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

Cancellations – Shop items
Orders may be cancelled before dispatch. Once dispatched, the standard returns process applies.

Cancellations – Experiences / Courses

Bookings are non‑refundable unless the session is cancelled by us.

You may request to move your booking with at least 7 days’ notice, subject to availability.

No refunds or date changes are available within 7 days of your session.

If you arrive late, your session may be shortened or forfeited without refund.

In the event of bad weather we will contact you to arrange another date for your enjoyment and our for pigs welfare.

Cancellations by Us:

We may cancel or reschedule sessions due to:

Severe weather
Animal welfare concerns
Staff illness
Safety issues on site

If we cancel, you will be offered a full refund or a new date.

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